Have u got a paypal account yet? I think she's wanting u to get verifed with credit card information and stuff if someone wins auction and don't receive item they have to dispute it and takes while for them to get credits back.
I'm honestly not to sure I think its because u are a new user without feedback as a seller I'm still new to this too lol but I've sold quite a bit of items now. That's all I could think of. Sorry I can't help more lol. These should sell high anyways they are very nice. The last pair I got for my daughter I think Igot for 10, 000 credits and that was with luck lol.