eric i see u r new at this, it's easy- go to your listia and click on the action when won (it may take a couple mins to go through) it will basically direct u through it!
another way to get ppl to trust you and understand it's really who u say u r is to go to view profile and on the left hand side (you will see u r verified through fb) click on about getting verified and go from there(phone number, bank account, etc.)