If that does not help I would google. You can also verify by phone they will text a number and you put it in and voila also if you have a Facebook or Twitter you can add them. It helps people feel more comfortable that you have something and are Listia verified!
If that does not work let me know.
Also you can click up at the top where it says "Get Credits" and scroll down and I think there are some links to help you get verified that way and you get extra credits! YAY!