Click on your profile page (or just click on your picture - it will take you there) - on the left side, below your account photo, is a blue link that says "verification". This page will tell you how to do it. You need to verify your phone number, bank account, Facebook and/or Twitter accounts (if you have either or both, you can advertise your auctions there, too). At the bottom of every page on the right side is a heading that says "Connect" - click on the link that says "Member Support". There's a page where you can ask your question(s) and/or have any issues resolved. I hope this helps.