Hope i can help you with this if you go to my listia scroll down until you see where your badges are right above your badges you will see verify your account click on that it will give you choices your phone your checking or debit card ect. no one but the listia office can see it if you do your phone they will call your phone with 4 numbers that you will put in the box i mean they will call your phone right back so have a pencil or pen to right down the numbers they will tell you what to do next you will get a badge for doing it let me know if need anymore help