The following set of guidelines is used when Listia needs to step in to solve a dispute over a listing that has ended. In some cases, we will refund credits to the winner, and in other cases we will award the credits to the seller.
Credits Refunded to Winner when:1.Seller does not contact or respond to winner in a reasonable amount of time 2.Seller changes the original terms stated in the listing 3.Seller intentionally misrepresents the listed item 4.Seller sends an item that is different than the item listed 5.Seller does not have a tracking number for a missing package
Credits Awarded to Seller when:1.Winner does not contact or respond to seller in a reasonable amount of time 2.Winner refuses to pay stated shipping charges 3.Winner backs out or does not want the item anymore 4.Winner claims a package is missing, but the seller has a valid tracking number