New York City, two days before Thanksgiving, advertising executive Neal Page is eager to return to his family in Chicago. After a prolonged business meeting with an indecisive client, Neal struggles to secure a taxi during rush hour. Although he bribes a man to give up a cab he has hailed, another man swoops in and takes it instead.
Neal arrives at LaGuardia Airport to discover that his flight is delayed. While waiting, he encounters Del Griffith, a chatty and affable shower curtain ring salesman who unknowingly took his cab. Del's overly friendly demeanor immediately clashes with Neal's uptight and repressed personality. Adding to his frustration, Neal's first-class seat is reassigned to a cramped coach seat—right next to Del—on the flight to O'Hare International Airport.
A blizzard in Chicago forces the plane to divert to Wichita, Kansas, leaving Neal and Del stranded overnight. At hotel check-in, they inadvertently swap credit cards. With only one room available, the two are forced to share a double bed. Frustrated by Del's irritating behavior, Neal loses his temper and harshly criticizes him. Hurt, Del admits his shortcomings but asserts that he likes himself as he is, as does his wife. His response humbles Neal. While they sleep, a thief breaks into their room and steals their cash.
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