"We deeply apologize for your inconvenience. ... " (more)>We are committed to sending you goods, perhaps there is a problem with our shipping unit. However, all is our fault, we will refund you immediately. Again, please sympathize with our omission"
"I am sorry. We have shipped to you, but som ... " (more)ehow you still do not receive the item. We accept full refunds for you. Maybe international shipping has a problem, we apologize for the inconvenience and hope you understand. Thank you very much"