"Once again I am sorry that you lost files. H ... " (more)owever, I'm not sure why you give me neutral feedback for a problem on your end. I didn't make a quick request for a refund. I gave you more than enough time given the information I had at the time. "
"Sorry your files were deleted, but you didn' ... " (more);t let me know that. To be fair, I waited until a week after you said I would receive them to request a refund."
H ... " (more)owever, I'm not sure why you give me neutral feedback for a problem on your end.
I didn't make a quick request for a refund. I gave you more than enough time given the information I had at the time. "