"Well I'm very sorry about the family t ... " (more)rauma, truly I am. But communication is a two-way street and if you had simply told me I would have completely understood."
"Due to serious family trauma I have not yet be ... " (more)en able to ship the item. I refunded the credits, though I do not appreciate the lack of communication. I am sorry for the inconvenience and I hope you find something else to your liking."