"I'm sorry to hear about the loss in you ... " (more)r family. Had you contacted me and conveyed there was going to be a delay, I wouldn't have requested a refund, however without any contact or response from you,I had no idea what was going on and didn't want to be scammed. Thank you for refunding my credits. "
"I had a family member pass away unexpected ... " (more)ly and I'm sorry I didn't get back with you. This is the first time I've been on since it happened. I refunded your credits."
Thank you
Kimb ... " (more)erly :)"