"It is adorable! So glad you didn't se ... " (more)nd a second one. I understand being out the item and the cost of shipping. It has happened to me and it really doesn't feel good. Thank You dear. I am sorry for upsetting you with a refund request. I just didn't want you to be out another item."
"I knew that it would get there eventually. ... " (more) I would have rather have send you the replacement than give up the credits, so that is why I wanted you to wait. No hard feelings--I'm glad that you like it, you waited long enough for it."