"I sent a message letting you know they wer ... " (more)e broken. Lista was notified so a refund could be processed (no negative impact). I planned to leave positive feedback when this was complete. Perhaps you acted too quickly with your feedback. Besides, you sent glass picture frames in a padded envelope. "
"I would have gladly sent you two ... " (more) new ones but you went about this in a bad way. I am not a dishonest person in any thing I do. I am so sorry that they were broken. "