"The case was not padded and the envelope g ... " (more)ot trashed. It broke in two places and was scratched but is still usable. I just advise you to use a padded envelope with your auctions to prevent future damage."
"I am so sorry that happened! :O that's ... " (more)never happened before and I've sent many cases like that! I am so sorry, but thank you for your feedback! "