"Giving neutral feedback because I am in the ... " (more)middle of choices. She follows the rules (which is a GOOD thing!) and was patient with me because i didn't know about verifying the address...so that's a POSITIVE! But I got the hat today that was "new without tags" and it had 5 smalls stains on it. : ( They were small but definitely noticeable and in different areas on the hat. It did not look worn, so it probably is new....but looked like stains from being handled a lot or maybe just tossed around. So that is why neutral feedback. Maybe she didn't notice them. I want to give her the benefit of doubt & I would do business with her again. : ) "