"I appreciate the postive response, ... " (more)i've had items arrive messed up before when i sent so i understand and i truely appreciate the new ones sent, a truely awesome seller"
"I am so sorry, snail mail. I want ... " (more)you to have a full refund I will send out another pair of earrings to apologize for no points. You may have with my agreement full refund and I will send out a blue pretty pair I have. Please accept my apology. God bless and thanks.