"I really liked this item, unfortunately when I re ... " (more)ceived it it was broken in several spots. Although it was well packaged. I do believe It can be fixed. The bracelet was however in good shape."
"Im very sorry, it was not broken when I ... " (more) put it in the package. I will keep in contact with you and next month when I am able to ship things out again, I can send you a replacement necklace, although it will not be the same kind of necklace. "