"I'm sorry about that, the post office is ... " (more)never gentle with the packages. I'm so upset that this happened, this is the 3rd issue with item being broke this week."
"thank you for the tank top. i was going to ... " (more) leave you positive feedback, even though you couldn't ship it for awhile, but when i took it out of the mailing bag the shirt smelled like dirty socks, rather gross."
"Thank you for being honest, I truely apologiz ... " (more)e, I've never worn the shirt but maybe once. I'm not sure why It had smelled that way as it was only sitting on a shelf, i will definitely pay more attention to what I sell."