"I'm so sorry this happened. The lady at ... " (more) the post office said she would put it through something else because it would get smashed. I don't know what they did. I really wish I had something else to give you. Again, I'm really sorry. Have a Happy New Year!"
"I'm sorry this happened. It wasn't ... " (more)my fault the package didn't arrive. It most likely got lost in the mail. I can't afford tracking these days, so I don't where it is. "