"Thanks for bidding, I'm very sorry about ... " (more)the ring. I don't know what happened to it. My neighbors and I have been having trouble with the mailman picking up our mail. Next time I'm going to send with tracking number."
"Thanks for bidding! I have a problem with the ... " (more)mailman picking up our mail. I don't know what happened to the case. I will be using tracking next time. I hope I don't lose you as a bidder. I apologize for any inconvenience this may have caused. Sincerely, Renee."