"Nikki, I apologize for not getting back ... " (more)with you in a timely manner I was unable to access my account to see the auction winners. I am mailing you the item out anyway for free. I hope that you will continue to bid on my auctions. Again my deepest apologies."
"Great experience with this auction other ... " (more)than my own delay in shipping. But I sent her a free bonus item because of my error. I hope she returns the positive feed back and we can work together again. "