"I am sorry the earrings never arrived. This ... " (more) refund is just a small expression of my regrets that you didn't get to enjoy the jewelry. I hope that you find something else that will suit your needs. All the best, and thanks again for giving me the chance to do business with you. Sincerely, Sherri"
"I'm so glad you've received them an ... " (more)d that you are enjoying them. It's been a pleasure chatting with and working with you! Great Listian!"