"I am so sorry you didn't get your item! I ... " (more)have sent it out along with all my others and it seems like no one got there items! I do apologize! If you receive the item please send it back. Thanks!"
"How was I rude , you never told me your child was ... " (more) sick , just said you couldn't ship out for a few weeks , there's a time limit, and it's way past it , you could have told me your child was sick but used a different reason "