"I sent you an email yesterday asking for the t ... " (more)racking number and you never answered me. I never received the item and if you did sent it, then I think you would be able to give me a tracking number, so we wouldn't be having this issue. Warning to all listians."
"I went ahead and refunded your credits only ... " (more) because I will not sit here and argue over something crazy. Next time tell the truth, because I never received a message from you stating you wanted a tracking number. Thank you and have a blessed day."