"I am so sorry you never received this package. I have the receipt for it having been mailed but un ... " (more)fortunately no tracking number. I do appreciate that you kept in touch with me during this issue. If you should receive the item at some point in time please just keep it in return for all that you have gone thru. Thank you again. "
"Once again you have outdone yourself! My daughter loves the bracelet and earrings. They are aweso ... " (more)me, another great job! I cannot thank you enough. "