"I am so sorry that this never arrived, I know it is not your fault :( I am going to keep this page ... " (more)for awhile just in case it still arrives. If it does I shall certainly find a way to reverse this for you. Thank you for being so honest. I will still check out your auctions and bid on them."
"Hey there, thank yu, I had a really great experience because you actually sent me the card I won. ... " (more)the last person never sent and said"who cares" on my feedback. So you are great! Thanks"