"I'm very sorry that you feel this way. I did send it and I did try to work with you. And I did ... " (more)give you back your credits when you asked for them. "
"Bidder did not provide address & did not respond until 2nd request - in which she said she was ... " (more)filing a dispute for refund. I'm blocking this user instead of giving negative feedback hoping she will not do this to others."