"You never answered my question after you won the auction. I wasn't given the color choice. I ... " (more)9;m sorry that you're not happy with the color."
"Those were stock pictures and the case wasn't included. I'm sorry you were dissatisfied wit ... " (more)h this. All of the other buyers were very pleased with the necklace. You should've asked questions about the case. The delay was my fault and I did apologize. Again, I'm sorry you're not happy."