"I am so sorry, I was in a bad spot financially all of the sudden. Nonetheless, you were patient and ... " (more) kind, I apologize for the inconvenience. "
"Did not come with all popsicle sticks, only 6 instead of 8, and everything was very dirty and gross ... " (more) when I received it. It was fine after washing it but it would've been nice to have it washed before it was sent, and to get all of the sticks. "