"Thank you for letting me know about the condition of the package. I am sorry that I was unable to r ... " (more)eplace the damaged items. In the future I will be using UPS which has better ratings for shipping items, and a bit more packing paper."
"Shipped quickly. High quality items. Listed appropriately. Just what I wanted! Thank you for being ... " (more)such an awesome seller! Sorry it took so long to figure out paypal."