"I love how fast my item got here when you shipped it and I love that you included thank you cards a ... " (more)nd a little note. You were the first person to do that and it absolutely made my day! The cards are very nice and I am sure I will enjoy them! Thank you again!"
"Got the bookmark today and the bottom was broken, which it isn't in the picture. Don't know ... " (more) if it was like this before I bid or if it happened during shipping, but I'm not very happy. Thank you anyway."