"Ointment was sent out with samples and free shipping as stated in my auction, but seller said envel ... " (more)ope arrived torn without ointment, but I did inform seller I would replace ointment, and could not find any at the time and I informed seller I would send out some more things which I did with postage on it in the place of the ointment until I found more, but didnt realize that it was 83 cent over the postage that I put on it & i'm sorry for that extra postage, I'm sorry she said this was a bad experience for her I was not intending it to be, but I did try to make up for it and she was still unhappy."