"Although the seller was unable to complete this and was unable to send, she informed me and let me ... " (more)know to go ahead and request the refund. She did not make me wait the 5 days to get credits back. So she recieves a positive feedback for those reasons. I got my credits back so no harm done. Will be happy to give her another chance and bid on her auctions in the future should she decide to list again. Life happens, I understand that. Thank you for not leaving me hanging."