"I was so happy when I won something, and this woman was so kind to have not only responded, but she ... " (more) actually took the time to talk to me and made sure that I got my item, even when circumstances would have prevented me from doing otherwise. :) Thank you for this wonderful item and for being so understanding! It is a guarantee that if something comes from this auctioneer, it is sure to be an excellent purchase. :) Thank you"