"She was VERY patient with my unorganized methods of getting out her prize from last month and thoug ... " (more)h I told her she could get the refund of her points if she wanted to and the prize she did not, but I personally would have felt better if she had. However, she was a great person to do business with and though this experience was somewhat bad, I hope she does business with me in the future still. (I promise I will be better)"