"I'm not sure what happened. I had ship and I had emergency surgery last week which complicated ... " (more)life. I said if it was not received by today I would refund credits as I have. Please keep if it ever reaches you as consolation for the issue. Thank you and apologies again."
"Had to wait 12 days and had to ask why she hadn't gotten them instead of her informing me there ... " (more) was an overdue postage which I paid then still waited 3 more days for her to pick them up..."