"I am so sorry about the earring - I'll see if I have something that will work for her that you ... " (more)can glue on, if you would like? It would be no problem! Thank you so much!!"
"I sent her 2 winnings - checked with her and she said she never received them SO I sent her the win ... " (more)nings again in one envelope and checked later - I cannot believe there were 3 envelopes sent to her and none of the 3 received. I refunded credits."