"Circumstances were a bit off, but the seller was very accommodating and gave me a refund. We suspe ... " (more)ct the item was lost in the mail somewhere. Would buy from them again."
"I appreciated that when it had exceed a reasonable timespan for the item to have arrived, seller me ... " (more)ssaged me and offer compensation. It shows me that even though the item never made it, this is seller is trustworthy."