"It will be shipped first thing in the morning, I had to wait for payday. Your package will include ... " (more)a free gift for the inconvenience. So sorry for the delay. "
"It should not have costed anythig extra, there must have been a mistake, I have sent more than 4 at ... " (more) a time and was never charged extra. Either way you should have contacted me and I would have reimbursed you. I don't think that deserves a neutral feedback..."
peppers......Russell5555"