"Recieved this item but never recieved last which isn't right so last purchase from you if you ... " (more)had sent it i would have purchased from you again but life goes on you kept the item and the credits so have a nice life Diane"
"I don't enjoy nasty messages . I have done nothing wrong. In the future if you are sending so ... " (more)mething it should be put in a padded envelope. I assure you I have made the same mistake, however I correct them in a business like manner and don't badmouth the buyer for my mistake. "