"Thank you so much for mailing the pin out in such a timely manner; however, the pendant arrived wit ... " (more)h some chips to the paint. I can touch this up, but am wondering why you sent it in an unpadded envelope. I paid you a $2.00 shipping fee and because the package was "thick," it was delivered to me with postage due of $1.27. I am assuming this is an honest mistake."
"Item took 3 weeks to receive, arrived broken, and then I had to pay an extra $1.17 because it arriv ... " (more)ed with insufficient postage even though listing stated free shipping!"