"I'm so very sorry about the whole situation, being out of town was a big surprise for me and I ... " (more)thought the catalog would be shipped out sooner. I refunded your credits, and I'll get you the catalog anyways as soon as I can. "
"I'm so very sorry about the whole situation, being out of town was a big surprise for me and I ... " (more)thought the games would be shipped out sooner. I refunded your credits, and I'll get you the games anyways as soon as I can. "