"It was unfortunate that this person claimed she did not receive the item I sent. I believe she did. ... " (more) I agreed to the refund as it appeared to be the right thing to do. If she receives them after this i feel she should return them to me. I'm sure she will not."
"Wow! These are really lovely! Thank you for the extra broach it is perfect. My niece rides and she ... " (more) just had a birthday. She is going to love these. Bless you Nancy."