"I am so sorry linda, my 11 month old and husband were involved in a car accident. I have requested ... " (more)a refund of your credits but I will still try and get the coupon sent out."
"I am so sorry Roxanne Bacho, My husband and 11 month old got into a car accident. I have requested ... " (more)a refund for your credits but when I get to the post office I will get the coupon sent out. When is your anniversay so I can make sure you get it? I hope it hasnt already passed. I am so sorry for the delay"