"Sorry, I had a death in the family and didn't have an opportunity to send it out, your not the ... " (more)only one! I refunded your credits, my apologies."
"I have returned EVERY one of your emails, I advised you there had been a death in my family and I w ... " (more)as unable to get to the post office. Credits Refunded."
"Great buyer, sorry about the fact that i had a death in my family, took the time to nitify you and ... " (more)you seem to think i have all the time in the world to go sit at the post office. Credits are refunded."