"I apologize for not sending these coils. I was unable to get onto my account. Thus unable to get yo ... " (more)ur address. Even though you received a refund I will still send the coil to make this right. Sorry again..... "
"I am deeply sorry for not sending your coils. I was unable to get into my account for quite a while ... " (more). I will still be sending you to zipper coils to try and make it right. Again I apologize "