"I am truly sorry for this I had your package ready to mail and I am positive my great grandmother t ... " (more)hought it was empty and throwed it in the trash I have searched every where and could not find it, she has Alzheimer's and she can't tell me what happened p,ease accept my deepest apologies for this"
"I am so sorry for this I had the pajama set ready to send to you and it somehow disappeared , I am ... " (more)positive my great grandmother put it in the trash one day thinking box was empty, please accept my apology, I am truly sorry.."