"buyer insisted on keeping dvds and wanting credits refunded too. offered them a refund numerous tim ... " (more)es, asking if they would return the dvds, they refused.
we got a mod involved, who told the buyer the same solution, return the dvds for a full refund. they again refused to return the dvds."
"Good buyer! :) sorry I wasn't able to get them to you sooner! I promise as soon as I get money ... " (more)to send things out, I'll re-list and hope that you'll bid again! "