"I am so sorry for u not receiving your item. The day I was about to ship my brother passed away and ... " (more) I have been outside my mind! I am giving u back your credits and shipping your items for free! Thank you!"
"Sorry for everything, My brother passed away the day I was going to ship so everything went outside ... " (more) my mind! It’s been hard because of the holidays! I am still sending item for free! Sorry and thank you very much!"
Thank you!"