"The seller gave me a neutral because ... " (more) he wouldn't send the item. I had to email him to found out if he sent the item out after the 9th day. As a seller he should keep me informed, At first I was very patience with him until things didn't add up after reading his messages."
"I'm sorry that it took longer than seven ... " (more) days to ship... You said you had no problem with it and that you understood but if you wish now for a refund I will oblige.."